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Legal Documentation

Privacy Policy

This Privacy Policy explains how Citizen Energy handles personal information collected through citizenenergy.com.np and enquiries about our services.

Information We Collect

When you contact us or request a service, we may collect your name, email address, phone number, billing details, and information relevant to your enquiry or project.

Our website hosting systems may also record technical information, such as your IP address, browser type, and access times, for website operation and security.

How We Use Information

We use information to respond to enquiries, prepare quotations, provide agreed services, process payments where applicable, maintain business records, and protect our website.

We will seek appropriate consent before using your contact details for promotional communications. You may ask us to stop those communications at any time.

Sharing Information

We do not sell personal information. We may share necessary information with providers supporting our website, communications, payments, or service delivery, or where disclosure is required by law.

Cookies

Where cookies are used, they may support website functionality or remember preferences. Any optional analytics or advertising tools will be disclosed, with consent requested where required. You can manage cookies through your browser settings.

Security and Retention

We take reasonable measures to protect personal information. However, no internet transmission or storage system is completely secure.

We retain information only for as long as needed to fulfil the purpose for which it was collected, meet applicable recordkeeping requirements, and resolve disputes.

Your Requests

You may contact us to request access to, correction of, or deletion of your personal information, or to withdraw consent where applicable. Some information may need to be retained to meet legal obligations.

External Websites and Applications

Third-party websites linked from our website have their own privacy policies. Applications we develop or operate may have separate privacy policies explaining their specific data practices.

Updates and Contact

We may update this policy as our services or website change. The latest version will be published on this page.

For privacy enquiries:

Write to: Citizen Energy, Kalika-3, Chitwan 44205, Nepal